What you should know

Activities may involve moving over rugged terrain. Weather, fitness and other factors beyond our control may adversely effect activities.

Hill walking, mountaineering and climbing can be dangerous and do contain an element of risk of injury or even death. You must accept that risk is an inherent part of the activity and that it cannot be completely eliminated. Steep ground, weather, rock-fall, snow-conditions, and avalanche are a few of the risks that will be continuously assessed by your very experienced instructor.

We ask all our clients to carefully consider if they require personal insurance to cover injury, liability, course cancellation or curtailment. Insurance is available from a number of organizations including;

The British Mountaineering Council (BMC) - www.bmcinsurance.co.uk or 0870 010 4878.

Snowcard - www.snowcard.co.uk or 01327 262805

Group sizes

Instructors to client ratios are a guide only and may sometimes change.

Timings

Courses meet at 9.00 (or earlier) and we give at least 8 hours of instruction. Whilst we're busy enjoying ourselves time passes swiftly and, rather than curtail an activity, we may sometimes return late. If you need to leave early or have a deadline please ensure we know at the start of the day.

Equipment

Personal equipment is not provided. For most courses standard hill walking gear is sufficient (suitable thermal clothing, waterproofs, hat, gloves, rucksack and footwear).
Winter courses require suitable 3 or 4 season boots.

For Classic Climbs, Learning to Lead, and Advanced Rock Climbing courses you will require specialist rock shoes. We can arrange the hiring of rock shoes if advised at time of final payment.

Safety equipment is supplied and includes; helmet, harness, rope, and lead-climbing equipment.

For winter courses ice axe and crampons hire can be arranged. If you have your own equipment we recommend bringing it as it’s worth learning how best to use it.

We do suggest that you speak with us before purchasing any equipment for our courses. We want to avoid you buying something that may later appear unsuitable, and we may be able to help with loan gear. Please call us to discuss.

What the price does not include

Accommodation & food is not included in the price; this allows flexibility for personal preferences and budgets. If you experience difficulty in arranging accommodation we would be please to help.

Medical

It is important that climb-high.net is made aware of any medical condition at time of booking and that your instructor is advised of any injury or medical condition on the first day of the course.

Family & under 18's policy

We require at least one parent to accompany any children under 18 but are very keen to work with parent and child (over 9 years old) groups. Scrambling, climbing, exploring and hostelling/camping with children is a great way to enjoy each other's company without the interference of Playstations, TV etc.

Refunds and Bookings

To confirm the booking a non-refundable deposit of £50 for 2-days / £25 for 1-day courses is required. Full payment is required 21 days before the activity. In the event of a client cancellation no refunds will be payable after 15 days before the activity. If we can fill the vacancy with a late booking a refund (excluding the deposit) will be made.

The advertised courses content are examples only; weather, group abilities etc will affect what can be achieved. Safety of the group is paramount.

Circumstances may arise where we are forced to cancel or change the activity. If this happens a full refund (including deposit) will be made. The liability of Climb-High will not exceed the course fee.

Transport

If you would like to lift-share with other clients please let us know at time of booking and we will forward your contact details to others on the same course. Transport from your accommodation to the activity location is normally available free of charge.

Dogs

Dogs that are well behaved in the presence of sheep, lambs, people and other dogs are welcome on walking and navigation courses. Owners must keep their dogs under close control and ensure that they are not a distraction to other clients or livestock. We must be told at time of booking if you wish to bring a dog so we can ensure this does not cause other clients any concerns. Some people are uncomfortable with even the best behaved of dogs.

Complaints or concerns

We pride ourselves on providing high quality, enjoyable, activities. If you have any concerns or complaints please make them known to us at the earliest opportunity so they can be swiftly addressed.

The information contained on the website and on leaflets is provided in good faith as a guide to activities. Weather conditions, client abilities, other people, safety and other events make the information supplied a guide to activities and not a definitive course description.